IT Service Management Based on ITIL: Volume 3 : A Pocket Guide DOWNLOAD PDF/ePUB [Jan van Bon]


On this page you can find the ebook “IT Service Management Based on ITIL: Volume 3 : A Pocket Guide” by Jan van Bon. Share us on FACEBOOK/TWITTER/PINTEREST/GOOGLE+ and you can download it for free!

Author: Jan van Bon
ISBN-10: 9087531028
ISBN-13: 9789087531027
File format: ibooks.kindle.djvu.epub.pdf.mobi
Size: 965,44 kB
Release date: 06 Jun 2010

Description:
This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvementshow more

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